Returns and order cancellations

General Terms and Conditions of Contracting

The present General Terms and Conditions of Contracting - hereinafter referred to as GTC - regulate the purchasing conditions of the different products offered on our website: TransfersGroup.es, owned by Transfers Group, S.L..

Users who make purchases on TransfersGroup.es fully accept these GTC and will be bound by them, as if they were written at the moment of contracting/purchase.

It will be an essential requirement to read and accept the GTC prior to purchasing any product through TransfersGroup.es.

TransfersGroup.es reserves the right to modify the GTC at any time and without prior notice. The GTC will always be accessible from the website, so that the user can consult or print them at any time.

Prices and sales conditions are merely informative and may be modified according to market fluctuations. However, placing an order by completing the purchase form implies acceptance of the offered price and the general conditions of sale in effect at that specific moment. Once the order is formalized, the purchase will be understood as perfected by full right, with all legal guarantees that protect the purchasing consumer, and from that moment on, prices and conditions will have contractual character and cannot be modified without the express agreement of both parties. Spanish will be the language used to formalize the contract. The electronic document in which the contract is formalized will be archived, and the user will have access to it in their client area. Conditions reviewed as of December 1, 2023.

TransfersGroup.es reserves the right to deny and/or suspend access to the services provided on TransfersGroup.es for reasons of breach of good faith in contracting, noncompliance with applicable legislation, these General Conditions of Purchase, and/or in cases of fraud detected by this company and/or any of its suppliers.

Withdrawal

For these purposes, TransfersGroup.es informs that the Consolidated Text of the General Law for the Defense of Consumers and Users (TRLGDCU) establishes several options to exercise the right of withdrawal. Among them, it includes the possibility of doing so by filling out a form electronically. In order to shorten the times and to enable you to return the item conveniently and without delays, TransfersGroup.es advises you to use this option and fill out the withdrawal form. According to current legislation, you can proceed to nullify the contract concluded, without the need to justify such decision and without any penalty of any kind, within 14 calendar days from the receipt of the merchandise by the customer. To do this, the conditions set out in this document must be met:

Withdrawal Form

To the attention of TransfersGroup.es, with ID / NIE / NIF … , is a … (Customer's Name)

– I hereby inform you that I withdraw from my sales contract for the following good: …………………
– With reference no. ………………………………..
– Pertaining to order no. ……………………….
– With purchase date ………………………………
– Name of buyer(s) …………………………..
– Address of buyer(s) ……………………….

If the shipping address is different from that of the buyer, the following details must be filled in:
— Name of recipient
— Address of recipient
– Date and signature of Customer

The consumer will only be responsible for the decrease in the value of the goods resulting from manipulation of the goods that is different from that necessary to establish their nature, characteristics, or functioning.

The right of withdrawal shall not apply to contracts relating to:

• The provision of services once the service has been fully executed, when the execution has begun, with the express prior consent of the consumer and user and with their acknowledgment that once the contract has been fully executed by the entrepreneur, they will lose their right of withdrawal.
• The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
• The supply of goods made according to the specifications of the consumer and user or clearly personalized.
• The supply of goods that may deteriorate or expire rapidly.
• The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
• The supply of goods that after delivery and considering their nature have been inseparably mixed with other goods.
• The supply of alcoholic beverages whose price has been agreed at the time of the sale contract and that cannot be delivered before 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control.
• Contracts in which the consumer and user have specifically requested the entrepreneur to visit them to carry out urgent repair or maintenance operations; if, during that visit, the entrepreneur provides additional services to those specifically requested by the consumer or supplies goods other than the replacement parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal must apply to such additional services or goods.
• The supply of sealed sound or video recordings or sealed software programs that have been unsealed by the consumer and user after delivery.
• The supply of daily newspapers, periodicals, or magazines, with the exception of subscription contracts for the supply of such publications.
• Contracts concluded through public auctions.
• The supply of accommodation services for purposes other than serving as housing, transport of goods, vehicle rental, food, or services related to recreational activities, if the contracts provide for a specific date or period of execution.
• The supply of digital content not provided on a tangible medium when the execution has begun with the express prior consent of the consumer and user with their knowledge that as a result they lose their right of withdrawal.

Once we receive the product(s), we will refund you according to the payment method you used:

If you paid by card, the refund will be made to your account within 48 to 72 hours. You will only be responsible for the decrease in the value of the goods resulting from manipulation of the goods that is different from that necessary to establish their nature, characteristics, or functioning.

Return Conditions for Individual Customers

Otherwise, TransfersGroup.es reserves the right to reject the return. Once the return request has been filled out and sent, you will receive instructions to send it to our facilities via your email. You must send the goods without any delay, within a maximum period of 14 calendar days from the time you communicate your desire to exercise the right.

The transportation costs incurred by the return will be at your expense. You are free to choose and find the agency that best suits your needs or offers you the most competitive rates. However, you can calculate the cost that may incur you here.
Once the merchandise is received and verified to be in perfect condition, the refund of the amount will be processed. We will refund the payment received, including the delivery cost except for the additional costs resulting from your choice of a delivery method different from the least expensive ordinary delivery method that we offer.

Return of products with gifts or promotions. It will be mandatory to return the complete set (complete pack or item + gift) in order to proceed with the refund. In the case of products that include download codes for games, it will be required that it has not been downloaded to proceed with the full refund. If it has been downloaded, the amount of the game will be deducted from the total to be refunded.

Return Conditions for Distributors

Returns of unpackaged and in perfect condition materials will only be accepted within 30 calendar days following their reception. Existing promotions on the website that extend the 30-day return period will not apply to distributors, who will always have a 30-day return period. Such returns will be processed as commercial returns, since there is no law regulating return rights between businesses, and such processing is regulated according to the conditions of TransfersGroup.es.

Order Cancellations

Cancellations of orders that imply a refund to the customer and that are by bank transfer will have a maximum period of 30 days for administrative processing, although we try to ensure that the period does not exceed 7 days.

Dispute Resolution

Online dispute resolution in consumer matters according to Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/